員工幸福指標建立與員工幸福感分析

隨著經濟和社會發展，國人生活水準提升，人們不僅對生活品質要求愈來愈高，也逐漸重視工作中的幸福感。過去研究指出，員工幸福感相當抽象且涵蓋工作、生活與心理層面等多個層面，其對於員工的工作績效與留任等方面有極大的影響。為了能夠準確地衡量及監控它，本研究採用品質管理的概念，針對員工各幸福層面建立工作幸福指標、生活幸福指標及心理幸福指標，並彙整三項指標建立總體員工幸福指標，以期能反映出員工感到幸福之比率。為提昇指標之應用性，本研究提出員工幸福分析圖，藉由分析圖的繪製與指標值的落點分析，協助企業判斷員工在工作、生活與心理層面的幸福感是否達到企業所訂定的水準，作為企業改善整體員工幸福感，以及訂定相關政策之參考依據。根據研究結果，本研究亦對於未來研究者與管理者提出建議。

Apace with economic and social development, the standard of living of the people in Taiwan has increased; people subsequently demand for not only increasingly high standards for quality of life but also well-being at work. Studies have indicated that employee well-being is an abstract concept encompassing various dimensions such work, life, and psychological dimensions, and substantially affects various aspects of an employee such as job performance and intention to stay. This study adopted quality management concepts to measure and monitor employee well-being, and developed three indicators that respectively measure well-being at work, well-being in daily life, and psychological well-being, which together form a comprehensive indicator for employee well-being. The comprehensive indicator presents employees’ perceived well-being in percentage. To enhance the applicability of the proposed indicator, this study proposed using employee well-being analytical diagrams. By generating analytical diagrams and analyzing the position of the indicator values in the diagram, the analytical diagrams can assist enterprises in determining whether their employees’ well-being in the work, daily living, and psychological dimensions achieved the enterprises’ target levels. This study can serve as a reference for such enterprises for improving overall employee well-being and setting related policies. The study also provides suggestions to the managers and future researchers.